H.I. No. 4: Feedback on Feedback: Difference between revisions
From Podpedia
→Other: Cleaned transcript up to 1:30:35
Timscriber (talk | contribs) (→Other: Cleaned transcript up to 1:21:21) |
Timscriber (talk | contribs) (→Other: Cleaned transcript up to 1:30:35) |
||
Line 1,981:
Grey: Yeah.
Brady: --kids are on those sites. And I'm a- I'm very aware that schools use my videos too,--
Grey: Yeah.
Brady: --and I don't want the top comment to be some racist attack against the person who's in the video. So, um, I've been experimenting with approving them, and, it takes me loads of time, and I'm not particularly censorous in terms of, you know, if someone doesn't like the video,--
Grey: Mm-hmm.
Brady: --well I don't care, I'll just, you know, "tick, I'll approve that". If they liked the video I'll tick it, if they- but if they are being abusive, you know, I- I can't have that anymore.
Grey: Mm-hmm.
Brady: Because, it also- some of these people in the videos, you know, are- are reading it and they've become scared to read the comments,--
Grey: Yeah.
Brady: --because of, you know, they'll say "No, I won't even look at the comments now, it's too hurtful". And I don't want that to happen, I want them to go into the comments so they can... enjoy the praise, or they can look at the constructive criticism and--
Grey: [sighs]
Brady: --think about it, and, you know, I've always really prided the comments section under my videos as a place where... debate goes on, you know, it can be- it can be vigorous debate, but, you know, a- a healthy place, and I like the people in the videos to go in there too and- and at least read it. Some of them actually engage with it and write comments too, but at least read it and- and be part of it, so those people writing the comments don't feel like they're talking to the void. But it got to a point where that just wasn't feasible anymore. So I've had to- I've- I've gone down this approval route as an experiment for now. And, I've now been able to go to the people in my videos and say "Don't worry, don't worry, don't be scared of going into the comments anymore. If someone writes something that is horrific, I'll try to, you know, I'll try to stop it, because"--
Grey: Yeah.
Brady: And I- and if some- and, you know, I know we live in a world where free speech is greatly valued, and I greatly value free speech as well, but, they can go and do their free speech somewhere else free, not on... a video and page that I've created, you know?
Grey: Yeah.
Brady: I'm- I'm given the administration rights of that page for various reasons, and, you know, if they want to- if they want to have their free speech and say something vicious and horrible about some poor academic who's volunteered their time, go and do it on your own page.
Grey: Mm-hmm.
Brady: Don't- don't- don't ride the audience that have come to see a video that we've created.
Grey: Yeah. I mean, I think- I- I would guess, you know, this is- this is a- a function of audience size.
Brady: Yes.
Grey: Right? And so obviously, like, as- as your videos have gotten more popular, and you have more people subscribed, you can do nothing but expect the average comment quality to go down. It's- it's like--
Brady: Yeah.
Grey: --it's like a mathematical function like you're- you're almost guaranteed that- that is going to be the case.
Brady: Yeah.
Grey: That as you widen the pool, uh, the discussion quality drops. And, you know, when, like you say, when you bring in some third party who is not necessarily used to that, uh,--
Brady: Yeah.
Grey: --it- it can be a very upsetting experience and I- I do think that, you know, at least for- for YouTube, you know, "Don't read the comments" is not- is not, uh, is not bad advice, and it's partly because the- the barrier to commenting is much lower, um, you know,--
Brady: Yeah.
Grey: --so it is- it is easier, and, um, yeah, it just- you're- I- I don't know about you approving the comments, because my- my only guess is that- is your- as your channel continues to grow, that fundamental underlying math is not going to be any different.
Brady: Yeah.
Grey: Right? And like your- maybe it's just handleable now, but in a year from now,--
Brady: Well it's not. It's not, I mean, I need--
Grey: [laughing] Okay.
Brady: --I- I need to work on some different solutions, and there are--
Grey: Yeah.
Brady:--there are filters and things you can put in place, but it'- it's just a temporary experiment while I figure out--
Grey: Yeah.
Brady: --how to protect these people I care about.
Grey: Yeah. And- and the thing- the thing that is- is the tricky thing with feedback, uh, which again is advice for anybody who makes stuff on the internet, this is- this advice is like, probably the- the- the best advice that I can give about negative feedback, uh, and- and particularly aggressively negative feedback, but also sometimes the most hard to f- hard to follow through with, and it is just "do not engage", right? You have- you have nothing to gain from engaging with extremely negative commenters. Uh, but it is also just so, so hard not to do.
Brady: [chuckles]
Grey: Um, and, I- I- I- yeah, I- I- I don't- I don't want to go into any details about- about, well, I just said, like, I ran into, uh, a very negative commenter on Reddit recently who- who doesn't like me for personal reasons, you know, doesn't know me, but like, you know, just hates me.
Brady: Mm-hmm.
Grey: And, [laughs] it's like, man, you just want to respond, but I literally had to sit there and think, like, "do not engage, do not engage", right? You have nothing to gain from this except--
Brady: No.
Grey: --losing your time, uh, but it is- it is very... frustrating and- and I- I can see sometimes on the internet that, like, little- little conversations unfold where people will wonder like, "Oh, why hasn't this prominent person responded about this particular- this particular"--
Brady: Yeah.
Grey: --"attack on them?" And it's like, "because the correct answer is 'do not engage'", like, you just- you can't win--
Brady: No.
Grey: --fighting among those people.
Brady: "Never start a land war in Asia".
Grey: [laughing] Yeah! Yeah, that's exactly it.
Brady: That's what I say about it.
Grey: Yeah.
Brady: Yeah.
Grey: And- and- and like, negative and or crazy comments are like a land war in Asia, right?
Brady: Yeah.
Grey: Like, "Oh, you're not- you're not gonna win on this one", right?
Brady: No.
Grey: There's- there is- there's no way, uh, there's no way to come out, uh, ahead.
Brady: Yeah, I mean, there are- there are- there are lots of reasons to not engage, like, um, one is, you know, it just validates someone who... you shouldn't really be validating.
Grey: Yeah.
Brady: And- but also, like, they're- they're a stranger.
Grey: Mm-hmm.
Brady: Like, they- there are lots of people in your life who are important, who should get your time or your light bulbs or whatever you want to give them,--
Grey: [chuckles]
Brady: But,- and there are people who you shouldn't. And, they're also- they don't know- they don't know you, they don't know anything about you. Um, you've just got to remember they're strangers. That's what I always get told, as well.
Grey: Yeah.
Brady: So, whether they're saying- whether they're saying you're great and you make the best videos in the world, or they're saying you're terrible and you're rubbish and they hate your guts, both of those people, they don't know you.
Grey: Yeah.
Brady: And you're not that great, you're not- you're not as good as they say,--
Grey: Mm-hmm.
Brady: --and you're not bad- as bad as they say, and--
Grey: Mm-hmm.
Brady: --you just gotta- just keep doing what you're doing- doing what you enjoy.
Grey: Yeah. Yeah, both of those- both of those, uh, both those comments are definitely true, that you are- you are not as- as awesome or as terrible as- as people say. Um, but, it is- it is so hard not to read- read the comments sometimes, but, you know, I- I- I do- I do value feedback and hearing what people have to say, uh,--
Brady: Yes.
Grey: --you know, sort of, in particular circumstances, and that's why I use Reddit so heavily.
Brady: It- it--
Grey: It's like, for me, that works really well and it's very interesting to see.
Brady: It is a really- it is a really good thing about our job, that--
Grey: Mm-hmm.
Brady: We get- we get the level of feedback we do, like, a lot of people do- who do jobs and no one ever tells them anything, about whether they like what they're doing or don't like what they're doing,--
Grey: Mm-hmm.
Brady: --and we are lucky and we'll sit here whinging because it comes with a- it comes with a sting in the tail.
Grey: Mm-hmm.
Brady: But, overall, overall I quite like it. I will say one other thing about comments though, that just popped into my head,--
Grey: Yeah?
Brady: --that drives me crazy,--
Grey: [laughs] Tell me, Brady.
Brady: --and that- that is, inevitably things will come up in a video like, say, a mistake or some- something that kind of needs- something that needs addressing, or something that someone's noticed. And you- there is nothing you can do to stop people commenting on that. If- if you, like, clarify something with an annotation, or you write something in the description,--
Grey: [exhales in amusement]
Brady: --or you write a bunch of comments in the comment section yourself to say, "Look, I realize that this isn't clear", or something, you will still have hundreds and hundreds and hundreds of people--
Grey: [exhales in amusement]
Brady: --point it out, as if no one else has pointed it out. Like,--
Grey: Mm-hmm.
Brady: --they just seen it and written it. And it does make me wonder, "What percentage of people who write comments even glance at the video description, or the other people's comments before they write something?" It might not even be a mistake. It might be "What is the piece of music you used?",--
Grey: Yeah.
Brady: --and you wrote a comment about it and everyone else will say "Oh, he's used this piece of music" and you put it the- and you do--
Grey: [chuckling]
Brady: --everything you can to let people- it could be in the video, burned into the video in big bold letters, and you still have hundreds and hundreds and hundreds of people writing. "What was the music?" or "Do you realize this is wrong?" or something.
Grey: You're wondering who these people are, but I know that I have done this myself. I have definitely sometimes left a comment on something. Only seconds later to see that it was in the description or something. I just feel like a total idiot.
Brady 1:30:26
| |||
