H.I. No. 4: Feedback on Feedback: Difference between revisions
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Grey: [chuckling]
Brady: --everything you can to let people- it could be in the video, burned into the video in big bold letters, and you still have hundreds and hundreds and hundreds of people writing
Grey: You're wondering who these people are, but I know that I have done this myself
Brady
Grey: [laughing] I have- I have definitely sometimes left a comment on something, only seconds later to see that it was in the description or something or other and just feel like a total idiot. Um,-- [laughs]
Brady: I would never- I would never- oh, I probably do it all the time, but, I would be reluctant to write a comment and put something into writing until I've checked--
Grey
Brady: --that
Grey: Maybe- maybe- maybe you're not as reactionary as [laughing] I can be--
Brady
Grey: --on the internet, right? Just let the keyboard fly, like, "Hey, buddy, what's this thing?" and then like "Oh right, he told me three seconds later".
Brady
Grey: Um,
Brady
Grey: --looking as a- as a final thing here, right? I'm looking at our- our feedback on our own podcast, um,--
Brady
Grey: --and, our star ratings follow exactly, uh, what I was saying before.
Brady
Grey: So we have, at this point, 295 five star ratings.
Brady: Wow,
Grey: It does sound impress- I- I- I don't have any sense, really, of how--
Brady: No, I got know idea, that could be--
Grey: --you know, I'm like, I have no idea what that- but let's just- the- that's the number, 295 five-star ratings. And then, we have three one star ratings.
Brady: Right.
Grey: And even just looking at that, right? It's like, um, and we have no three-star ratings and five four-star ratings, right? So,--
Brady: But do you know what? The only ones I want to read are what the three-star people- the one-star people wrote--
Grey: [laughing] But that- yes! That is exactly- yeah!
Brady: --that's the only one I want to read. I want to know what they said.
Grey: That is exactly it, right? Like, I- I'm looking at this, and like, your mind- you cannot help it but like, my mind is totally drawn--
Brady: [giggling]
Grey: --immediately to those three one-star ratings, like, "What did that person have to say?"
Brady: Yeah.
Grey: Um, and,--
Brady: It's like when you're booking a holiday, like at some amazing resort in the Maldives, and it has ten thousand 5-star reviews and one one-star review,--
Grey: Yeah.
Brady: --and you read the one-star review,--
Grey: Yeah.
Brady: --and they say "the service was tele- terrible, and there were rats",--
Grey: [chuckling]
Brady: --and you're like "Well, I'm not going there",--
Grey: Yeah.
Brady: "There's no way I'm going to that resort",--
Grey: Yeah.
Brady: --despite the thousands of people who were--
Grey: Yeah.
Brady: --said it was the most wonderful place they've ever been.
Grey: Oh, I almost forgot, I almost forgot I- I- I- I just want to- to mention this before we- before we sign off. Um, this is the thing that- the thing that got me started about this whole topic, I- I forget until the absolute very end.
Brady: Mm.
Grey: Um, but going back to what you were saying in the beginning, how you have to trust your own judgment about something,--
Brady: Yeah.
Grey: --I was looking at the comments, uh, for this podcast, and this happened to be on YouTube, 'cause I was curious to see what everybody had to say. Uh, and the favorite thing that I came across, uh, was two comments, one that was right after ea- another. Uh, and so it's- this is on, uh, on YouTube, and the first one is from a guy called, uh, "Toxis", and he complains- or his- or I should say his suggestion is that he- he doesn't like the podcast because, um, we don't let the conversation flow naturally, and, you know, we're- we're sticking strictly to our theme, right?
Brady: Right.
Grey: So this is his feedback, he doesn't like it, because we're stu- too strictly, uh, sticking to the theme.
Brady: Well, he'll love today's episode.
Grey: [laughing] Yeah, yeah, but immediately after, there's a user called "Unpronounceable", and he has the exact reverse feedback, right? He doesn't like it, because we're just talking about whatever,--
Brady: [chuckles]
Grey: --and you should really have some kind of centralizing theme, right? To focus the discussion.
Brady: There you go.
Grey: [laughing] Um, and this is- this is the kind of thing that can just drive you crazy, uh, on the internet is--
Brady: Yeah.
Grey: --is- but I love it- I love it that they're literally one right after the other, uh, feedback going in just completely opposite directions--
Brady: I make little screengrabs when that happens. I collect some comments- oh, I didn't discuss this actually, but I- I collect some comments for various reasons. One of the main reasons is I often, uh, go and give talks to people--
Grey: Mm-hmm.
Brady: --about YouTube and, having a- having a nice collection of comments, good and bad is, you know, quite good for PowerPoint presentations. But, um, whenever I see two side by side like that, I like to keep them as little, like, like little twin primes or something, they're nice little- they're little treasures when two people say exact opposite things back to back.
Grey: Yeah.
Brady: I find that happens a lot when I do, um, the polarizing videos like, something different, like a song or something like that.
Grey: Yeah.
Brady: That's when you get "this is the best video I've ever seen on the internet" followed by "this is the worst piece of trash"--
Grey: [laughs] Yes, yes.
Brady: --"I've ever seen, you should die"
Grey: Yeah, those- those- those pairs are just great, And so we have- we have one of those for this podcast.
Brady: Excellent, excellent.
Grey: It is- it is both too structured and not structured enough, uh,--
Brady: Well,--
Grey: --which is why you have to- you have to make decisions eventually.
Brady: What do we- how do we fix that? What do we do now? I don't know.
Grey: Well- well, here's- here's what I'm going to do right now. So,--
Brady: Mm-hmm.
Grey: --and this is also- this is also a cunning plan, I have left this- this to last for a very reason, right? So--
Brady: Yeah.
Grey: --we have a bunch of- of, uh, reviews from different countries around the world. Uh, and so here's- here's the list of places where we have gotten reviews.
Brady: Yeah?
Grey: It's Argentina, Australia, Austria, Belgium, Canada, Denmark, Finland, Germany, Greece, Ireland, Mexico, the Netherlands, Norway, Poland, Saudi Arabia, Sweden, Switzerland, the United Kingdom and the United States. So what I would like is to get more different countries, right? This is- this to me is like, Pokemon, right? Like, you gotta catch them all. I would love to eventually, at some point, have a review from every one of the countries,--
Brady: Yeah.
Grey: --where this podcast can be heard.
Brady: Aw...
Grey: So if you're hearing- if you're hearing the sound of my voice right now, and, if you like this podcast, which if you have listened this long,--
Brady: [giggles]
Grey: --you must like this podcast. And if you are listening this long and you don't like this podcast, I'm very worried. Um, but I'm going to assume anybody who has listened this long, by definition has to be enjoying this podcast, and you are from one of the places that I have not mentioned, I would really like you to go leave a review in iTunes.
Brady: Even if it's a one star?
Grey: I'm assuming that people who have listened this long are going to leave... positive reviews.
Brady: I so should have put a review in when I was in Vietnam.
Grey: Uh, you should have, yes, I guess.
Brady: I'm sorry.
Grey: I'm not exactly sure how that works, that's okay.
Brady: Okay, but--
Grey: Um,--
Brady: --anyway,--
Grey: But yeah,--
Brady: --the message out there, Grey has spoken.
Grey: So I want to see- I want to see if we can collect all of- and I can't- unfortunately, I can't just tally up how many countries there are, and of course, my own video on the number of countries means it's--
Brady: Yes.
Grey: --it's ambiguous anyway, but--
Brady: Yes.
Grey: --but there are a bunch of places, so if you can hear my voice, and you were not- or you are in a place that was not mentioned, I would love it if you left a review, and, uh, maybe next time, I'll follow up and see how many additional places we have gotten since that last time, uh, but I'm gonna say, I think this has been long enough, my friend.
Brady: I think, although I feel like I didn't ask enough questions, and I spoke too much. But,--
Grey: [giggles]
Brady: --I'll, I'll do more questions next time.
Grey: [laughing] No, it's good, it- we'll- we'll- we'll be chatting, but you know what? People will complain both ways, we'll get--
Brady: Yeah.
Grey: --feedback that people loved it, and feedback that people didn't like it, and, I guess we'll just have to make some judgments about that.
Brady: See you later, mate.
Grey: All right, talk again.
Brady: Bye.
Grey: [laughing] All right, bye.
==Episode List==
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